Pulse
$39/month
A light footprint on the hub
A small team, a few systems, the morning picture
- A light share of the pooled database and processing, 2 GB of document storage
- Platform support by email, within two business days
The platform, on its own
The Symmetry Platform
What you are buying is insight: the daily digest and the metrics that tell you how the business is actually running. Your apps each hold a piece of that; the platform brings just enough of them together to make the numbers true. The tier covers three things: your share of the hub’s Azure resources - database, processing, storage - Symmetry’s platform support, and Symmetry’s margin. The AI that reads your records is metered separately, at published rates, on at any tier. The same dashboard at every tier.
- Operational insight first. The digest and the metrics are computed across every connected system at once - the number no single app can give you, because no single app sees the whole business.
- Centralization is how the numbers become accurate. Each system is normalized into one set of records, so an email, a call, a booking and a form answer sit on the same timeline for the same person. You keep the apps; we keep the picture.
- AI enhancement is what sets every piece apart. Every inbound record is read the moment it lands, so the digest arrives sorted, the queues arrive triaged and your team asks one assistant - grounded in your own procedures - instead of five systems. Switch it on at any tier; you set the monthly ceiling.
Most teams start here
Insight
$89/month
A working footprint on the hub
A business run day to day on several systems
- A working share of the database and processing - AI reads taken on arrival ahead of the queue - and 20 GB of document storage
- Platform support by the next business day, and a monthly 30-minute platform check-in
Command
$179/month
A heavy footprint on the hub
A multi-location operation, or a high-volume one
- A heavy share of the database and processing - capacity reserved for your syncs, reads and digests - and 100 GB of document storage; the hub as a source for your own reporting
- Platform support the same business day, and a quarterly review of the measurement model
Every tier includes
The same dashboard for everyone. What differs by tier is the footprint you put on the hub - database, processing, storage - and the support that comes with it.
- The hub: every connected system normalized into one set of records - as many systems as you run
- The daily digest, to everyone on your team, in your own vocabulary; digests per audience - owner, operations, sales - with weekly snapshots and trends
- The full KPI library with goals, SLAs and benchmarks, computed across every system at once - and new KPIs from plain words
- Boards and queues for the work the digest surfaces; project boards with time tracking, milestones and alerts to people without logins; content and marketing boards
- The Symmetry window for your team: website chat, texts, emails and call-backs in one place, with the assistant answering from your own procedures
- The Symmetry bubble on your website - an assistant, live handoff to your team, every chat as a record
- Every location as its own view, and console seats for your whole team
- Data services: the hub as a source for your own reporting - exports to your Airtable, CSV and feeds
- PracticeHI, Symmetry’s EMR, for a practice - or your own EMR connected under a business associate agreement
- AI enhancement, AI calls, call review and telemarketing available at any tier, metered at the published rates
What stands behind every tier
- Symmetry AI tooling and knowledge base development
The assistant’s tools and its knowledge base are built and extended by Symmetry, continuously. Every shortfall it records becomes a tool, a procedure or an article, and is replayed until it passes. We close the loop with the gaps, so the assistant your team asks next month knows more than the one they asked this month.
- Business operations training and SOP development, specific to your organization
Your procedures, written with your team in your words, kept private to your people - never public, never shared across clients. The assistant answers your team from them, and new staff learn the operation from the same source.
- Privacy and security
Models run on Azure AI Foundry in Symmetry’s own tenant; speech on Azure Speech; calls and texts on Azure Communication Services; the MCP server admits named callers only. Healthcare runs under a business associate agreement. Your records stay in Symmetry’s Azure and are not used to train anyone’s models.
Also on their own
Need one capability rather than the whole view? Each of these runs on its own, AI-enhanced, and lands in the same hub - so the day you want the picture, the records are already there.
- Scheduling
- CRM and pipelines
- Document OCR and fax
- Telecom and communications
- Website chat
- Texting
- Content and marketing boards
Priced per service on a discovery call.
AI enhancement, priced by the unit
AI enhancement is on at any tier. You set a monthly ceiling, and usage is metered in the units Symmetry itself pays for - tokens the models read and write, minutes of audio transcribed, minutes on the line, messages, pages - each at cost plus a markup. A short note costs less than a long one; a two-minute voicemail less than a forty-minute visit. Nothing on the hub itself is metered: outgrow your tier's footprint and you move up the next month.
- Model tokens Azure AI Foundry. Every record read on arrival - emails, forms, faxed and uploaded pages after Symmetry’s own OCR - every question your team asks, every reply drafted and every visit note written, metered as the tokens the model reads and writes$5 per million
- Audio transcribed Azure Speech. Voicemails, calls and recorded visits, transcribed after the fact$0.02 per minute
- Minutes on the line Azure Communication Services. The voice agent’s time on a call, in or out$0.05 per minute
- Text messages sent Azure Communication Services. Texts the platform and the voice agent send; a WhatsApp message rides your own Meta account and is not metered$0.03 per message
- Every seat on your team is included, and so is every digest recipient. There is no per-user fee and no per-agent AI add-on.
- The tier is your share of the hub’s Azure resources plus Symmetry’s support and margin - not a price for the systems you already pay for. Footprints are reviewed against actual use each quarter; a client who outgrows one moves up the next month, and nothing on the hub is ever metered or cut off.
- Systems are neither counted nor priced. Connect what you run.
- Platform costs are in addition to service packages. PracticeHI, the EMR, is included in a practice’s tier - no separate EMR fee and no per-practitioner fee; clearinghouse fees are passed through at cost.
- Healthcare systems run only under a business associate agreement.
Want someone running it with you?
The platform is also the foundation under every Symmetry package - the Foundation Fix, the Operations Partnership and the Growth Partnership. Platform costs are in addition to a package.
See the Packages Book a Discovery Call